SHIPPING and TERMS

  • Fraud prevention rules allow us to only ship to the verified billing address. The only exception is if you want the doll to be delivered to a FedeX/DHL Office for your discretion. Please notify us in advance and fill out the separate shipping location as your shipping address when you check out.

  • The production time for our sex dolls is generally 7-14 business days after your order has been paid for. Your CharmingSex Doll is a custom product that is created especially for you and production does not begin until your order is placed.

  • Your doll is delivered in a large unmarked box via DHL or FedEx at our discretion.

  • Customs Agents may open your dolls box for inspection during transport.

  • Shipping time is generally 7 days, but will vary depending on location, weather conditions, etc.

  • On rare occasion an unavoidable delay may occur during the production of your doll, of which we will notify you via email.

  • We will update your order with a tracking number when your doll ships out  from the production factory in China.

  • Your doll will be delivered directly to your doorstep discreetly packaged in a blank box. A signature is required on delivery.

  • We may choose to ship accessories separately which may arrive sooner, or later than your doll.  CBS Kits and Clothing orders will ship separately from your doll.

SHIPPING FEES

  • FREE SHIPPING throughout the Lower 48 United States, Hawaii, and Alaska and Canada.

  • INTERNATIONAL SHIPPING is a flat rate of $85, except as noted in the exceptions below.

 Exceptions:

  • $215 Shipping Charge to the United Kingdom and France

  • $250 Shipping Fee to South America, Caribbean, Russia, Estonia, and Singapore.

  • We do not ship dolls under 125cm to the United Kingdom or Norway. 

DUE TO IMPORT LAWS WE CAN NOT SHIP TO THE FOLLOWING DESTINATIONS

  • We DO NOT SHIP to Islamic countries, India, Indonesia, Malaysia, Africa, Mexico, or Belgium.

CUSTOMS FEES

For countries that charge Import fees,  are the buyers responsibility.

Payments

  • We accept payment by Credit Card (all major cards accepted) and PayPal.

  • Credit Card Billing Statement is discreet

Waranty /Returns

We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our studio.

Due to the nature of these products all goods come AS IS without warranty of any kind. This is the industry standard for sex dolls. However, if during the first week after delivery you notice that something is damaged or missing please contact us.
 
Please inspect the doll as soon as you receive it to verify all parts are included and in new condition. If there is any issue at all please contact us so we can help you. In the event you must return the doll for replacement, the buyer is responsible for sending the doll back to us. We will then send a new doll.
 
If you make an order and wish to cancel after you receive your doll, there will be a $100 restocking fee. 
 
***THE DOLL CAN NOT BE USED OR NO REFUND.***

Photo and video of newly born doll and shipment packaging

Real Sex Doll Product

 Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix any issue immediately.